WIMORA SUPPORT
How can we help you?
Find answers to common questions, get help with bookings, and learn how to make the most of Wimora.
Search our help articles, or explore the topics below.
I’m a Customer
Get help finding braiders, managing appointments, payments, and your Wimora account.
Get Customer Help ↗I’m a Braider
Get help managing your profile, services, availability, bookings, and provider account.
Get Braider Help ↗A GOOD PLACE TO START
Popular help topics
How to book an appointment ↗
From finding a braider to reviewing your booking.
Changing or canceling a booking ↗
Review the available actions before changing your appointment.
Payments, deposits, and charges ↗
Review the amount and requirements before confirming.
I cannot sign in. What should I do? ↗
Check your sign-in method, connection, and verification prompts.
Managing braider availability ↗
Keep your appointment schedule up to date.
Contacting Wimora Support ↗
Get help from Wimora Support.
Explore help categories.
Getting Started
What is Wimora?Creating an account and signing inFinding a braider and exploring their workJoining Wimora as a braiderYour professional profile and portfolio photosBookings and Appointments
How to book an appointmentChecking your bookings and confirmationChanging or canceling a bookingCancellations, lateness, and appointment problemsPayments and Refunds
Payments, deposits, and chargesWhat to do if a payment failsCharged but no confirmed bookingGetting help with a refund or payment questionAccount and Security
Updating your profile and account informationI cannot sign in. What should I do?Account and Safety
Protecting your accountContacting Wimora SupportRequesting account deletionReporting a problem or safety concernNotifications
Enabling push notificationsHow appointment reminders workServices and Pricing
Managing services, prices, and durationAvailability
Managing braider availabilityBooking Management
Finding and managing provider bookingsCustomer cancellations and no-showsCompleted appointments and review eligibilityPayments and Earnings
Provider payments, earnings, and platform feesFrequently asked questions
Where is Wimora available?+
Wimora is starting in Houston, Texas. Use the Wimora apps to explore supported services.
What is Wimora?+
Meet the marketplace and its two apps. Read the guide ↗
Finding a braider and exploring their work+
Explore styles, portfolios, and provider services. Read the guide ↗
How to book an appointment+
From finding a braider to reviewing your booking. Read the guide ↗
Checking your bookings and confirmation+
Check the authoritative booking status in the app. Read the guide ↗
Changing or canceling a booking+
Review the available actions before changing your appointment. Read the guide ↗
Payments, deposits, and charges+
Review the amount and requirements before confirming. Read the guide ↗
Joining Wimora as a braider+
Learn about provider access and profile setup. Read the guide ↗
Contacting Wimora Support+
Get help from Wimora Support. Read the guide ↗
WE’RE HERE TO MAKE THINGS CLEARER
Still need help?
Email support@wimora.com for help with your Wimora experience.