1. Using Wimora
Wimora connects customers and professional hair braiders through its website and mobile apps. Customers can explore profiles and services and manage appointments. Providers manage their professional profiles, services, availability, and bookings. Use the platform only for lawful purposes and provide accurate information.
2. Accounts and Security
You are responsible for the information you submit and for keeping your account access secure. Do not share verification codes, impersonate another person, or access accounts or information without permission. Contact support@wimora.com about suspected unauthorized access.
3. Providers and Services
Providers are responsible for the accuracy of their business information, portfolios, services, prices, duration, and availability, and for the services they offer. Review the provider’s information and applicable booking details before choosing an appointment. Wimora is a marketplace, not the braider performing the service.
4. Bookings and Payments
Review the selected service, time, price, payment requirements, and any applicable cancellation information before confirming a booking. Stripe supports payments and provider payouts. Check the booking status in the app rather than relying solely on a payment notification.
For changes, cancellations, payment questions, or refund concerns, use the actions available for your booking or contact support with its reference. No universal refund, payout-time, or appointment-change guarantee is created by these terms.
5. Content and Conduct
Share only content you own or have appropriate permission or another lawful basis to use. Uploading content does not by itself transfer its copyright to Wimora. Provide accurate reviews based on completed services, and do not post misleading content, harassment, private credentials, or material that infringes another person’s rights.
Copyright and intellectual property6. Privacy and Account Requests
Our Privacy Policy explains personal-information practices. Contact support@wimora.com for account assistance, privacy requests, or deletion. We may need to verify your identity before acting on an account request.
7. Updates and Contact
We may update service information and these terms as the platform evolves, with additional notice where applicable law requires it. Contact support@wimora.com for questions or support.